Refund policy
Refund Policy for Handmade Resin Lamps
At ZENITH RESIN, every epoxy resin lamp is handcrafted to order in our workshop in Hanoi, Vietnam. This Refund Policy explains when we accept claims, returns, replacements, cancellations, and refunds for our handmade resin lamps.
Eligible Returns and Claims
We accept claims when an item arrives:
- Damaged during shipping
- Defective or faulty
- Significantly different from the product ordered
- Incorrect, such as receiving the wrong product, size, color, or design because of an error on our part
We do not accept returns due to a change of mind, buyer’s remorse, or an incorrect product option selected by the customer at checkout.
Because each epoxy resin lamp is individually hand-poured and handcrafted, slight variations in resin color, small air bubbles, natural wood grain, and minor differences in appearance may occur. These characteristics make each resin lamp unique and are not considered defects.
Claim Period
Please report damaged, defective, faulty, or incorrect products within 14 days of the delivery date.
Claims submitted more than 14 days after delivery may not be accepted.
How to Submit a Claim
Our handmade resin lamps are shipped directly from our overseas workshop. In most approved cases, you will not be required to return the product.
To submit a claim:
- Email support@resinlamp.shop within 14 days of delivery.
- Include your order number, a description of the problem, and clear photos or a short video showing the damage, defect, or incorrect item.
- Include a clear photo of the outer packaging and shipping label.
- We will review your request and respond within 2 business days.
- If your claim is approved, you may choose either a replacement or refund.
Please do not return or ship an item to us unless we have provided written instructions.
If we specifically request a return, we will provide a prepaid shipping label or reimburse the reasonable cost of tracked return shipping.
Replacements
If your claim for a damaged, defective, faulty, or incorrect resin lamp is approved, you may request a replacement instead of a refund.
We will handcraft and ship a replacement product at no additional cost. Because every replacement is made to order, standard production and delivery times may apply.
Refunds
Once your claim is approved, your refund will be issued to the original payment method within 14 days and in the same currency used for your purchase.
Your bank, payment provider, or card issuer may require additional time to process the refund and display it on your account statement.
Order Cancellations
Because our handmade resin lamps are made to order, you may cancel your order for a full refund before production begins.
Once crafting or customization has started, cancellation may no longer be possible. Please contact us as soon as possible at support@resinlamp.shop if you need to request a cancellation.
Non-Returnable Items
The following items cannot be returned:
- Products returned because of a change of mind or buyer’s remorse
- Custom or personalized resin lamps made according to the customer’s specifications, except when damaged, defective, faulty, or incorrect
- Gift cards
- Products marked “Final Sale,” except where consumer law requires otherwise
- Products damaged through misuse, mishandling, unauthorized modification, or normal wear and tear
Your Statutory Rights
This Refund Policy is provided in addition to any mandatory consumer rights available under the laws of your country. Nothing in this policy is intended to limit or exclude rights that cannot legally be waived.
Contact Us
For questions about a return, replacement, cancellation, or refund, please contact:
TTP ECOM LLC
1209 Mountain Road Pl NE
Albuquerque, New Mexico 87110
United States
Products ship from: Hanoi, Vietnam
Email: support@resinlamp.shop
Website: resinlamp.shop